Since 1994, Total Immersion Systems has focused on strong, proactive support to break the expensive cycle of reactive support. In that tradition, Total Immersion Systems Maintenance Agreements were created to ensure that your IT infrastructure will continue to function flawlessly. Even if you have a full-time systems support staff, our Maintenance Agreement will provide an added layer of support coverage at a discounted rate.

Outstanding Value

• Our Maintenance Agreements provide you with fixed support costs and drive your system downtime to functionally zero.

Exceptional Capability

• We hire the brightest of the bright in the industry to provide the best solution possible for your company. Expertise of our veteran counterparts in the Solutions and Security divisions are also readily available to help tackle some of the more extreme problems.

Outsourcing vs. Outtasking

• Whether you are looking to completely outsource your IT support needs, or supplement your current staff with a reliable upper level in your escalation matrix, our Maintenance Agreements are able to provide the right solutions for your company.

Guaranteed Response

• Our help desk is staffed from 7AM to 7PM Mondays through Fridays for immediate response, and we always have employees on call 24 hours a day, prepared to respond within a moment's notice. Download a contract here.

Proactive Maintenance

• We ensure that the frequency of reactive calls is kept to a minimum by the quality of proactive support we put in to your systems to prevent them from ever going down in the first place.

More detailed information can be obtained by reading our FAQs OR click here to generate a Maintenance Agreement.